Refund policy

Overview

All Travel Origins products are made-to-order using premium eco‑friendly materials and printed by our global production partners. Because each item is created specifically for you, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or preference-based reasons.

However, if your order arrives damaged, misprinted, or defective, we’ll replace it free of charge.

Eligibility for Replacement or Refund

We will remake or refund your order if:

• The item arrives damaged

• The print is incorrect or flawed

• The wrong item was shipped

• The product has a manufacturing defect

To process a claim, please contact us within 7 days of delivery and include:

• Your order number

• Clear photos of the issue

• A short description of the problem

Once verified, we’ll arrange a replacement or refund immediately.

Non-Returnable Items

Because our products are custom-made, the following are not eligible for return or exchange:

• Wrong size ordered

• Change of mind

• Dislike of fit, colour, or design

• Items lost due to incorrect shipping address provided at checkout

We encourage customers to review our size guides carefully before ordering.

Shipping Issues

If your order is lost in transit or shows as delivered but you did not receive it, please contact us. We’ll work with our production partners to investigate and resolve the issue.

Do Items Need to Be Sent Back?

In most cases, no. Print-on-demand suppliers rarely require physical returns. If a return is needed (rare), we’ll provide instructions.

Incorrect or Damaged Orders

If the mistake is on our end or our production partners’ end, we cover the cost of the replacement and shipping.

Contact Us

For any return or replacement inquiries, email us at: carljuzi@gmail.com

Include your order number and photos so we can help quickly.